Refund policy
Return & Exchange Policy
We want you to feel confident ordering from us.
Every Magi 30 Plus set is cut and stitched by hand, in small batches, for the 30+ body. We would like you to open your parcel and love what you find — and if the size is not right, we will sort it out with you.
10-day size exchange
If the size is not right when it arrives, message us on WhatsApp within 10 days of delivery and we will exchange it for the correct size.
Please do try it on. That is the only way to know whether it fits you properly.
Send us a photo or short video showing how the set is sitting on you, along with the measurement of the garment laid flat and your order number. That way we can work out the right size for you instead of guessing, and the replacement actually fits.
We answer every message ourselves. WhatsApp: +91 96000 60915
Before you order — a little help
The easiest way to get it right the first time is to message us before ordering. Send your bust, waist and hip, tell us whether you like a perfect fit or slightly loose, and we will pick the size for you. It takes two minutes.
Please also keep in mind:
These are ready-made sizes, not custom stitched to your body. There will be some ease built in — that is how a standard size is meant to sit.
Because every piece is hand cut and hand stitched, measurements may vary up to 2 inches from the size chart. This is normal for handmade clothing and is not a defect.
Colour may look slightly different in person depending on lighting, your screen and your device. Minor colour variation is not a defect.
Exchange conditions
Try it on at home, as many times as you need. We only ask that the set comes back to us in a condition we can pass on to the next customer:
- Not washed
- Not altered or tailored
- Original tags still attached
- No stains, marks, perfume or damage
One exchange is allowed per order.
Shipping costs for an exchange
Shipping for a size exchange is paid by the customer, both ways — sending the set back to us, and sending the replacement out to you. We will confirm the amount with you on WhatsApp before we dispatch the replacement.
If your size is not in stock
Our fabrics are bought in small lots and often sell out. If the size you need is no longer available, we will issue store credit for the full value of your order, which you can use on anything on our website. Store credit does not expire.
What we are not able to exchange
Exchanges are for size only. We are not able to exchange for a change of mind after delivery, for not liking the colour once it arrives, or for wanting the fit looser or tighter than the size chart. We also cannot accept a set that has been washed, altered, stained or damaged, or that comes back without its tags.
We do not offer cash refunds. Where a claim is accepted, we provide a replacement or store credit.
If something arrives damaged or wrong
That is our mistake and we fix it at our cost, including all shipping charges.
Please check your parcel when it arrives and message us within 48 hours with your order number and clear photos or video of the problem. An unboxing video helps us sort it out faster, so we recommend recording one.
Before sending anything back
Please message us first and wait for confirmation. Items sent back without confirmation may not be accepted.
Talk to us
If something is not right, message us before anything else. We are a small team and we would much rather help you directly.
WhatsApp: +91 96000 60915
Email: support@magi30plus.com